FAQ

-I’m interested in a piece I saw, but it’s not on the website. Can I still purchase it?
 
Our online selection features pieces available to everyone. Items seen elsewhere are reserved and offered exclusively on a private basis.


-How do I know that the size I ordered is the right size for me?

Please refer to the measurements provided. There are no exchanges allowed so please make sure that you refer to the measurements for each item before selecting it for purchase.

-How are condition ratings determined?

For details on how we rank the condition of each garment, view our Condition scale at the bottom of our Authenticity & Curation page.

-Can I cancel my order?

Yes, if your order has not shipped yet, please contact support@awallgallery.com to cancel it, including your order number and the name on the shipping address in the message.

-Can I get a refund or make an exchange?

We currently do not accept returns or refunds. All sales are final as soon as they have been passed over to shipping carrier.

Please view our shipping and return policy for specific details.


-Can I track my order?

All customers will receive a shipping confirmation e-mail when their order ships, which includes the tracking number. To track your package, Click the link, enter your tracking number, and press the “Track” button to get shipment details.


-When will I receive my order?

Please allow up to 3 business days for order processing and verification followed by 7-11 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

-What shipping carrier do you use?

We ship all orders via USPS or UPS. We do not use any other shipping carrier.

-Can I contact you directly with any questions about my order?

Please email support@awallgallery.com with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours.

-Do you accept PayPal?

Yes, PayPal is supported on awallgallery.com. We also accept Visa, Mastercard, and American Express.

-I do not live in the United States. Can I place an order?

Yes, we offer international shipping. Please view our shipping and return policy for specific details.

 


Any other questions please contact info@awallgallery.com